I recentely installed a Brother MFC-8710DW to a hospital wired network. When the printer goes into Deep Sleep it loses connection with their network. When I turn the printer off and then on again the connection is still lost. Full Driver & Software Package. We recommend this download to get the most functionality out of your Brother machine. This is a comprehensive file containing. This site will tel you about Driver Brother Lc101 Mac Prices, Driver Brother Lc101 Mac Redesign, and Driver Brother Lc101 Mac Reviews. If I go into the printer settings the IP address, Mask, and gateway that they gave me to put in is still there. If I do a reset on the printer network settings they stay the same but the IP address has a different last number. Also the mask and gateway remain the same. Then if I change it the IP back to what they gave me all the computers can access the printer. That is until the printer goes to sleep again. The only thing I know about the hospital network is that they do not use DHCP but are using some sort of print server and physically assign an IP address to the port the printer is on using the Printer's Mac address. The techs at the hospital say they have had the same problem with certain model contracted printers but not the Brother so far. They have never come up with a solution other than turning off the sleep mode on the printers. This model Brothers printer will not allow me to turn of the deep sleep. Is there anything on the printer I can change so not to lose connection?Is there anything I can tell their techs to try on their side so it does not lose connection? Edited Feb 24, 2014 at 14:26 UTC. Sorry Everyone but it was a miscommuncation between me and the users.The users told me they could not print to the printer so I assumed that it lost connection like it did when I first installed it.The real problem was I had installed the printer under the Admnistrator account and therefore it made it the default printer in that account. The users when they logged into their accounts had the wrong printer as default so of course it did not come out of the Brothers. So it either is in someone's printer que somewhere or it came out of some printer in another office. So my mistakes were not questioning the user more and asking them when they print did any message popup or if they were sure they had the correct printer selected. Doh! Thanks again for all your suggestions. Visseroth wrote: If you can't figure out how to turn off deep sleep and since it is a new printer you should have no problem getting Brother's tech support on the line and asking them how to turn off the sleep functions or at least getting it to sleep but keep the NIC on and listening for jobs. I have a old Dell laserjet and it sleeps within 15 minutes of the last job but the NIC always stays on and listening for a new job. I would definitely call BrotherThanksI was hoping that it be more a setting on their network than the printer. The reason I am thinking this is because it works fine on my network which has DHCP. I am waiting now for their techs to trouble shoot and if that does not work then I will contact Brother. I'm not clear on what you mean by 'The only thing I know about the hospital network is that they do not use DHCP but are using some sort of print server and physically assign an IP address to the port the printer is on using the Printer's Mac address.' This sounds like a DHCP reservation. Can you try setting the printer to DHCP and see if it pickups a reserved IP? Also, the advanced user guide states that if Wireless Network is enabled the printer will not go into deep sleep mode. I'd see if you can simply enable wireless without actually connecting to a Wi-Fi and see if that works(if you're allowed to) . Bobjam wrote: When you say loses connection to the network do you mean can't print, or do you mean you can't even access the built in web server?
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